SMARTFIX TECHNICAL SERVICES LLC
Effective Date: 03 March 2026
This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, and service adjustments are handled by SMARTFIX TECHNICAL SERVICES LLC.
By booking our services, you agree to the terms stated below.
Company Name: SMARTFIX TECHNICAL SERVICES LLC
Address: Bay Square 3, Business Bay, Dubai, United Arab Emirates
Phone: +971 52 369 0455
Website: smartfixappliance.shop
Customers may book services via phone or through our website.
A diagnostic visit may be required before confirming the final repair cost.
Repair work begins only after customer approval of the quoted amount.
Customers may cancel or reschedule an appointment free of charge if cancellation is made before technician dispatch.
If cancellation occurs after technician dispatch, a service call/inspection fee may apply.
If a technician arrives and the customer refuses service after diagnosis, the inspection fee remains payable.
Inspection or diagnostic fees are non-refundable once the technician has visited the location.
Refunds for completed repairs are generally not provided if:
The repair was completed successfully.
The issue was resolved at the time of service.
The problem arises due to unrelated or new faults.
A refund may be considered in the following cases:
Billing error or duplicate payment.
Service not delivered as agreed.
Technician unable to perform repair after confirmed booking and payment (if any advance was taken).
Refund approvals are reviewed on a case-by-case basis.
If spare parts are ordered specifically for a customer, cancellation after ordering may result in non-refundable charges.
Installed parts are non-refundable once fitted and tested.
Warranty, if provided, applies only to the specific replaced part.
If a repair covered under warranty fails within the warranty period:
We will inspect the appliance.
If the issue is related to our previous repair, we will fix it at no additional labor charge.
Warranty does not apply if:
Appliance was misused
External damage occurred
Another technician performed repairs after our service
Power surges or water damage occurred
Customers must notify us within 48 hours of service completion for any billing concerns.
We aim to resolve all disputes fairly and transparently.
If a refund is approved:
Refund processing time may take 7–14 business days.
Refunds will be issued via the original payment method where applicable.
Total refund amount shall not exceed the amount paid for the specific service in question.
For cancellations, refund requests, or billing concerns, please contact:
SMARTFIX TECHNICAL SERVICES LLC
Bay Square 3, Business Bay, Dubai
Phone: +971 52 369 0455
Website: smartfixappliance.shop
